SHIPPING POLICY

Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed. Once your order has been processed, you will receive a confirmation email and your order will be prepared for shipment.

Please ensure that your shipping address and payment information are correct when placing your order. If there are any issues with payment details, product availability, or shipping information, our team may contact you via email before processing the order.

Shipping Time

Estimated delivery time is typically 5–12 business days after your order has been shipped. Delivery times may vary depending on your location and external factors.

Please note that certain circumstances outside of our control may occasionally affect shipping times, including weather conditions, holiday seasons, customs processing, or delays caused by the shipping carrier.

While we cannot control these situations, we will always do our best to keep you informed and assist you with tracking your order whenever possible.

Shipping Cost

We offer FREE shipping across the United States on all orders.

Taxes and Duties

For international orders, additional customs duties, taxes, or import fees may be applied by your country’s customs authorities. These charges are the responsibility of the customer.

Vel Wear is not responsible for delays caused by customs clearance processes in the destination country, as these are handled solely by the customs authorities.

Order Cancellation

If you wish to cancel your order after placing it, please contact us as soon as possible. We will do our best to assist you.

However, once an order has been processed or shipped, it may no longer be possible to cancel it. In such cases, you may request a return after receiving the item according to our return policy.

Business Information

Business Hours:
Monday - Friday 9:00 AM – 5:00 PM EST
Saturday - Sunday 10:00 AM - 4:00 PM EST

Email
info@vel-wear.com

We respond to all inquiries within 24 hours.

Your Vel-Wear Team.