PRIVACY POLICY

Last updated: August 22, 2023

OVERVIEW

This Privacy Policy describes how Vel Wear ("Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from vel-wear.com or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" refers to the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our Services.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make changes, we will post the updated policy on our website and revise the “Last updated” date accordingly.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide the Services, we collect personal information about you from a variety of sources. The information we collect and how we use it depends on how you interact with our website.

We may use the information we collect to:

  • Provide and deliver products and services

  • Process transactions and payments

  • Communicate with you regarding orders, returns, and support inquiries

  • Improve our website and customer experience

  • Prevent fraud and maintain the security of our website

  • Comply with legal obligations

PERSONAL INFORMATION WE COLLECT

The types of personal information we collect depend on how you interact with our website.

Information we may collect includes:

Basic contact information such as your name, email address, phone number, and shipping address.

Order information including billing address, shipping address, payment confirmation, and order details.

Account information such as login credentials and account preferences.

Shopping activity including items viewed, added to cart, or purchased.

Customer support information including any details you provide when contacting us.

INFORMATION WE COLLECT AUTOMATICALLY

When you visit our website, we automatically collect certain information about your device and interaction with our site. This may include:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on pages

  • Referring website

This information helps us improve our website and understand how customers use our Services.

COOKIES

Like many websites, we use cookies and similar technologies to enhance your browsing experience.

Cookies allow us to:

  • Remember your preferences

  • Analyze website traffic

  • Improve website performance

  • Deliver relevant advertising

Most browsers automatically accept cookies, but you may adjust your browser settings to disable cookies if you prefer.

For more information about cookies used by Shopify, you can visit:

https://www.shopify.com/legal/cookies

INFORMATION WE RECEIVE FROM THIRD PARTIES

We may also receive information from third-party service providers that help us operate our business. These may include:

Payment processors that securely process transactions.

Shipping and fulfillment partners that help deliver orders.

Marketing and analytics providers that help us understand website performance and customer behavior.

Any information obtained from third parties is handled according to this Privacy Policy.

HOW WE DISCLOSE PERSONAL INFORMATION

We may share your personal information with trusted service providers and partners in order to operate our business. These may include:

Payment processors
Shipping and fulfillment providers
Customer service platforms
Analytics and marketing services
Technology providers that support our website

We may also disclose personal information if required to comply with legal obligations or to protect our rights and business operations.

USER GENERATED CONTENT

Our Services may allow you to post reviews or other public content. Any information you submit in public areas of the website may be visible to other users.

We are not responsible for how third parties may use information you choose to make publicly available.

THIRD PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

CHILDREN'S PRIVACY

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we learn that personal information from a child has been collected, we will take steps to delete such information.

SECURITY OF YOUR INFORMATION

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

DATA RETENTION

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies.

YOUR RIGHTS

Depending on your location, you may have certain rights regarding your personal information, including:

The right to request access to the personal information we hold about you.

The right to request correction of inaccurate information.

The right to request deletion of your personal information.

The right to request a copy of your data.

The right to withdraw consent to certain data processing activities.

You may exercise these rights by contacting us using the information provided below.

MARKETING COMMUNICATIONS

You may receive marketing emails from us. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in those emails. Even if you opt out of marketing communications, we may still send service-related messages such as order confirmations and shipping updates.

CONTACT INFORMATION

If you have questions about this Privacy Policy or how we handle your personal information, you may contact us using the details below.

Business Information

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

Email
info@vel-wear.com