FREQUENTLY ASKED QUESTIONS

What is the processing time for orders?
All orders are processed within 1-3 business days after payment is confirmed. Once your order has been processed and shipped, you will receive a confirmation email with your tracking information.

How long does shipping take?
Shipping times vary depending on your location. Most orders within the United States arrive within 5-15 business days after dispatch. Please note that during high demand periods, shipping may take slightly longer.

Do you ship internationally?
Currently, Vel Wear primarily ships within the United States. We are working on expanding our shipping options to additional countries in the future.

How can I track my order?
Once your order has been shipped, you will receive an email with your tracking number. You can use this number to track your package directly through the shipping carrier.

I entered the wrong shipping address. What should I do?
If you notice that your shipping address is incorrect, please contact us as soon as possible. If your order has not yet been processed, we will gladly update the address for you.

What if I ordered the wrong size?
If the size you ordered doesn’t fit, please contact our support team and we will help you with an exchange or return according to our return policy.

Are your products true to size?
Most of our products are designed to fit true to size. We recommend checking the sizing information on each product page to find the best fit for you.

What is your return policy?
We accept returns within 30 days of delivery for items that are unused and in their original condition. If you would like to initiate a return, please contact our support team and we will guide you through the process.

What if my item arrives damaged or incorrect?
If your item arrives damaged or you receive the wrong product, please contact us right away with a photo of the issue. We will quickly arrange a replacement or refund.

How can I contact customer support?
If you have any questions or need assistance, feel free to reach out to us at info@vel-wear.com ,Our customer support team typically responds within 24–48 hours.

Are payments on your website secure?
Yes. All payments are processed through secure encrypted payment systems to ensure that your personal and payment information remains safe.

Why choose Vel Wear?
At Vel Wear, our mission is to provide modern, comfortable, and stylish pieces that fit effortlessly into everyday life. We focus on quality materials, timeless design, and dependable service so you can shop with confidence.